Common Issues
- How to quickly fix common recording errors
- Resolving errors with Meeting Recording
- Troubleshooting Loom Screenshot Shortcuts
- Unable to Start a recording (Windows Desktop App) or Slow start (Mac OS Desktop app)
- Can't record cam bubble across tabs, edit recording settings, or capture internal audio? Loom SDK limitations.
- How to collect recorder logs for troubleshooting
Microphone, Camera & Audio Issues
- Camera & microphone test
- How to avoid audio/video lag in your Loom recordings
- How to troubleshoot microphone issues in your Chrome extension recording
- Microphone issues on Mac - How to enable your privacy settings for Loom
- Camera Issues on Mac - How to enable your privacy settings for Loom
- Troubleshooting camera and microphone issues on your Apple Studio Display
Video Processing Issues
- How to troubleshoot a video stuck in processing
- Unable to record 'Full Screen' on the Desktop App? Turn off countdown (Mac App Only)
- Troubleshooting playback issues (deteriorated quality or buffering)
- Why can't I use the drawing tool while recording on a video
- Video with audio but no visuals? Enable fallback recorder (Windows Desktop App users)
- Your video is not available for download yet
Account & Workspace Issues
- How to troubleshoot issues when signing into the Loom app or extension
- What to do if you're not receiving your verification or password reset emails from Loom
- Hitting 5 minute limit or can't find videos? Check what account you are logged into
- Confluence beta: Loom account login issues after email change
- What to do if Loom is automatically logging you into the wrong account
- Merging Atlassian and Loom accounts