Common Issues
- How to quickly fix common recording errors
- Unable to launch the Desktop app (Mac devices only)
- Trim and stitch features are unavailable for my video.
- What is the Fallback recorder? (Windows App Only)
- What to do if you're not receiving your verification or password reset emails from Loom
- How to troubleshoot issues when signing into the Loom app or extension
Microphone, Camera & Audio Issues
- Troubleshooting camera and microphone issues on your Apple Studio Display
- What to do if your looms don't have sound in Safari
- Microphone issues on Mac - How to enable your privacy settings for Loom
- Camera Issues on Mac - How to enable your privacy settings for Loom
- How to update your audio drivers on Windows 10
- Mac app installation: reset accessibility permission
Video Processing Issues
- How to troubleshoot a video stuck in processing
- Video with audio but no visuals? Enable fallback recorder (Windows Desktop App users)
- How long does a video take to process?
- Your video is not available for download yet
- How to find the video parts stored on your computer when an upload fails (Mac app)
- How to find the video parts stored on your computer when an upload fails (Windows app)