Troubleshooting
Common Issues
- How to quickly fix common recording errors
- I can't start a recording with my Loom Chrome Extension
- Why does my video show a 404 error?
- How to troubleshoot mobile broadcast issues
- What is the Fallback recorder? (Windows App Only)
- What to do if you're not receiving your verification or password reset emails from Loom
Microphone, Camera & Audio Issues
- What to do if your looms don't have sound in Safari
- Microphone Issues on Mac - How to enable your Privacy settings for Loom
- Camera Issues on Mac - How to enable your privacy settings for Loom
- How to update your audio drivers on Windows 10
- Mac app installation: reset accessibility permission
- No sounds on your video? Disable your Audio Enhancements (Windows10 users)
Video Processing Issues
- How to troubleshoot a video stuck in processing
- How long does a video take to process?
- Your video is not available for download yet
- How to find the video parts stored on your computer when an upload fails (Mac app)
- How to find the video parts stored on your computer when an upload fails (Windows app)