Troubleshooting

Common Issues (App & Extension)

• Quick fixes for common recording errors
• Chrome Extension - microphone issues, Loom is recording without audio
• Domains and ports to whitelist to allow Loom on your network
• Why can't I record on some pages?

Video Processing Issues

• What to do if your video is stuck processing
• How long does a video take to process?
• Video is not available for download

Sound & Camera Issues

• Mac app installation: reset accessibility permission
• No sounds on your video? Disable your Audio Enhancements (Windows10 users)
• Camera & Microphone Test
• Avoid audio/video lag on your Loom recordings
• How to re-enable your microphone on Windows 10