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Popular help topics:
  1. Loom
  2. Troubleshooting

Troubleshooting

Common Issues

  • How to quickly fix common recording errors
  • Trim and stitch features are unavailable for my video.
  • What is the Fallback recorder? (Windows App Only)
  • What to do if you're not receiving your verification or password reset emails from Loom
  • How to troubleshoot issues when signing into the Loom app or extension
  • How to fix how your video previews in your social media post
See all 11 articles

Microphone, Camera & Audio Issues

  • Troubleshooting camera and microphone issues on your Apple Studio Display
  • What to do if your looms don't have sound in Safari
  • Microphone issues on Mac - How to enable your privacy settings for Loom
  • Camera Issues on Mac - How to enable your privacy settings for Loom
  • How to update your audio drivers on Windows 10
  • Mac app installation: reset accessibility permission
See all 10 articles

Video Processing Issues

  • How to troubleshoot a video stuck in processing
  • Video with audio but no visuals? Enable fallback recorder (Windows Desktop App users)
  • How long does a video take to process?
  • Your video is not available for download yet
  • How to find the video parts stored on your computer when an upload fails (Mac app)
  • How to find the video parts stored on your computer when an upload fails (Windows app)
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