Camera & microphone test

Audio issues? Camera not recording? You've come to the right place!

The following video shows you how to check if your microphone and/or camera issues are connected to Loom, or might be local to your device or Chrome.


👉 Test website:

If your microphone and/or camera are not working on this test site, please check:

  • Your computer's system preference, navigate to Sound or Camera and check if there's any indication of a muted microphone or disabled camera.

  • Restart your computer - this trusty old trick always helps!

If your microphone and/or camera are working successfully on this test site, please follow these instructions depending on which Loom product you are using.

Loom Chrome extension

  1. Navigate to your Personal Library.
  2. Click the secure lock🔒next to the Loom URL and click Site Settings.
  3. Find Camera and Microphone and make sure you have Allow selected for both. See below.
  4. Once complete, please restart your Chrome browser.  

Loom desktop app (Mac)

  1. Go to your computer's System Preferences.
  2. Select the option Security & Privacy.
  3. Find the options for Camera, Microphone and Screen Recording make sure Loom is on the list of applications allowed access.
  4. If this is not the case, please restart your computer and reinstall the Loom app.
  5. If after reinstalling, you still have trouble, please contact our Support team.

 Questions, comments, concerns? Contact us here.   

Happy recording! 🎥 😄

Was this article helpful?
20 out of 21 found this helpful