If you're having trouble accessing your Loom account, we have steps to solve the problem.👇
Issue |
Steps to follow |
|---|---|
|
Check your login method |
If you signed up via Google Auth, Slack, or Apple login, you'll need to access Loom via this same method. Try both Google Auth as well as email and password options. You can remove Google Auth/Slack/Apple login from your account from your profile settings; this article will show you how. |
|
Reset your cache & Chrome to default settings |
First, please clear your cookie & cache via the below steps: ⚠️ If you're having trouble logging into Loom, specifically if tapping any of the login buttons doesn't do anything—it may be caused by an ad-blocker app on your device. We've seen cases where ad-blocking software interferes with the login process by preventing the necessary windows from loading. |
|
If you have encountered an Error Message |
Error: "Oops! Something went wrong on our end. Please try that again" This indicates that you may have internet protection software installed which is blocking your access to log into Loom. In this case, please review your internet security provider. This article will show you the ports/domain to whitelist. |
Questions, comments, concerns? Contact us here.
Happy recording! 🎥 😄