If you're having trouble accessing your Loom account, we have steps to solve the problem.👇
|Issue||Steps to follow|
|Check your login method|| If you signed up via Google Auth, Slack, or Apple login you'll need to access Loom via this same method. Try both Google Auth, as well as email and password options. You can remove Google Auth/Slack/Apple login from your account from your profile settings, this article will show you how.
Reset your cache & Chrome to default settings
First, please clear your cookie & cache via the below steps:
1) Open Chrome and enter the following URL in a new tab: chrome://history/
If this doesn't work, you can try to reset your Chrome browser to default settings, following the steps here.
|If you encounter an error message||
Error: "Oops! Something went wrong on our end. Please try that again"
Questions, comments, concerns? Contact us here.
Happy recording! 🎥 😄