Troubleshooting help: If your video only has audio? Try this. 💡
Issue
You recorded with the Loom Desktop app on a Windows device and the video displays a black screen with the audio intact.
How to resolve this
⚠️ We will, unfortunately, not be able to recover the visuals from previously recorded videos. However, the steps below should help prevent this behavior from happening again.
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Open your Loom desktop app
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Click the '...' menu in the top right and select Settings.
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Turn on Use fallback recorder.
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Restart your device and try to record once again.
Questions, comments, concerns? Contact us here.
Happy recording! 🎥 😄