How to quickly fix common recording errors

This is a great place to start your troubleshooting. 🔧

There are a few things that tend to fix most common problems.  Here's a quick checklist we suggest you run through if you're having issues.

Choose which platform you're recording with: 👇

Loom Chrome extension Desktop app
  1. Restart your Chrome browser & device
    This will often fix any temporary silliness.
  2. Reset your Loom extension
    By removing and re-installing it:
    • Right-click on the Loom extension icon and then select Remove from Chrome
    • Restart your Chrome browser.
    • Then reinstall it using this link here.

  3. Update your Chrome browser
    Make sure your browser is up-to-date. This will help aid Loom's compatibility.
    • You can check this at chrome://settings/help.


  4. Clear your Chrome cache.
    It might sound obvious, but it's helped us a number of times!
    • Open Chrome and enter the following URL in a new tab: chrome://history/ 
    • Select 'Clear Browsing Data'

  5. Check your upload speed here
    You'll need at least 5mbps upload speed to record successfully with Loom.

Questions, comments, concerns? Contact us here.   

Happy recording! 🎥 😄

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