How to quickly fix common recording errors

This is a great place to start your troubleshooting. 🔧

There are a few things that tend to fix most common problems.  Here's a quick checklist we suggest you run through if you're having issues.

Choose which platform you're recording with: 👇

Loom Chrome extension Desktop appiOS AppAndriod App
  1. Restart your Chrome browser & device
    This will often fix any temporary silliness.
  2. Reset your Loom extension
    By removing and reinstalling it:
    - Right-click on the Loom extension icon and then select Remove from Chrome
    - Restart your Chrome browser.
    - Then reinstall it using this link here.

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  3. Update your Chrome browser
    Make sure your browser is up-to-date. This will help aid Loom's compatibility.
    - You can check this at chrome://settings/help.


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  4. Clear your Chrome cache.
    It might sound obvious, but it's helped us a number of times!
    - Open Chrome and enter the following URL in a new tab: chrome://history/ 
    - Select 'Clear Browsing Data'

  5. Check your upload speed here 
    You'll need at least 5mbps upload speed to record successfully with Loom.

If you are able to record but unable to view your Loom video then please refer to our Recovery page. More information on how to recover your video and how to troubleshoot processing issues can be found here.


Questions, comments, concerns? Contact us here.   

Happy recording! 🎥 😄

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