This is a great place to start your troubleshooting. 🔧
There are a few things that tend to fix most common problems. Here's a quick checklist we suggest you run through if you're having issues.
Choose which platform you're recording with: 👇
- Restart your Chrome browser & device
This will often fix any temporary silliness. - Reset your Loom extension
By removing and reinstalling it:
- Right-click on the Loom extension icon and then select Remove from Chrome.
- Restart your Chrome browser.
- Then reinstall it using this link here.
- Update your Chrome browser
Make sure your browser is up-to-date. This will help aid Loom's compatibility.
- You can check this at chrome://settings/help.
-
Clear your Chrome cache.
It might sound obvious, but it's helped us a number of times!
- Open Chrome and enter the following URL in a new tab: chrome://history/
- Select 'Clear Browsing Data' - Check your upload speed here
You'll need at least 5mbps upload speed to record successfully with Loom.
- Restart your device
This will clear any bad states - Check for updates
- Open the Loom app
- Click the ... app menu in the top right
- Select Check for Updates
- Manually reinstall your Loom App
- Delete or uninstall your current Loom app following the steps here
- Restart your device
- Download the most recent app version here. Ensure you're opening the most up-to-date version. - Check your upload speed here.
You'll need at least 5mbps upload speed to record successfully with Loom.
- Force Quit App.
Force quit the app by swiping up on your device and then re-open the application. - Check for updates.
- Open the App Store
- Search for Loom
- Select Update if available - Re-install your Loom App
- Delete the current Loom app (hold down on the app icon and then click 'Remove App')
- Restart your device
- Download the most recent app version in the app store here. - Check your upload speed here.
You'll need at least 5mbps upload speed to record successfully with Loom.
- Restart your device.
This will clear any bad states. - Re-install your Loom App
- Delete your current Loom app
- Restart your device
- Download the most recent app version here. This will ensure you're opening the most up-to-date version. - Check your upload speed here.
You'll need at least 5mbps upload speed to record successfully with Loom.
If you are able to record but unable to view your Loom video then please refer to our Recovery page. More information on how to recover your video and how to troubleshoot processing issues can be found here.
Questions, comments, concerns? Contact us here.
Happy recording! 🎥 😄