This is a great place to start your troubleshooting. 🔧
There are a few things that tend to fix most common problems. Here's a quick checklist we suggest you run through if you're having issues.
Choose which platform you're recording with: 👇
- Restart your Chrome browser & device
This will often fix any temporary silliness. - Reset your Loom extension
By removing and re-installing it:
• Right-click on the Loom extension icon and then select Remove from Chrome.
• Restart your Chrome browser.
• Then reinstall it using this link here.
- Update your Chrome browser
Make sure your browser is up-to-date. This will help aid Loom's compatibility.
• You can check this at chrome://settings/help.
-
Clear your Chrome cache.
It might sound obvious, but it's helped us a number of times!
• Open Chrome and enter the following URL in a new tab: chrome://history/
• Select 'Clear Browsing Data' - Check your upload speed here.
You'll need at least 5mbps upload speed to record successfully with Loom.
- Restart your device.
This will clear any bad states. - Check for updates.
• Open the Loom app
• Click the ... app menu in the top right
• Select Check for Updates
- Re-install your Loom App
• Delete or uninstall your current Loom app (drag to the trash icon)
• Restart your device
• Download the most recent app version here. Ensure you're opening the most up to date version. - Check your upload speed here.
You'll need at least 5mbps upload speed to record successfully with Loom.
Questions, comments, concerns? Contact us here.
Happy recording! 🎥 😄