Why can't I use the drawing tool while recording on a video


Issue

Platform: Windows Desktop App

When you try to use the drawing tool while recording a YouTube video or some other video stream the video in the background stops playing. 

Screen Shot 2023-12-01 at 11.55.16 AM.png

Why this happens:

Chromium-based browsers for Window devices have a feature called Native Window Occlusion that stops rendering objects on a web page if it detects that something is covering a page. When you use the drawing tool, Loom renders a full-screen transparent window on top of everything so that you can draw on it. As a result of this, videos stop playing in the background when the drawing tool is initiated. 

Here's how to fix this:

  1. Visit chrome://flags/#calculate-native-win-occlusion .
  2. Navigate to Calculate widow occlusion for Windows and disable it.
    Screen Shot 2023-12-01 at 12.42.22 PM.png  
  3. Then click Relaunch
    Screen Shot 2023-12-01 at 12.39.47 PM.png
  4. Thats it! 🎉 You should be good to record a video and use the drawing tool going forward.

👉 More information on how to resolve this issue can be found here.  

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