How to avoid audio/video lag in your Loom recordings

Some simple ways to avoid that pesky audio/visual delay.

If you find your audio and video are falling out of sync, there could be a few reasons behind this. Below are some of our most common causes and fixes to help avoid this and improve your recording quality.

Please try the below steps depending on which platform you're recording with: 

Desktop App Chrome Extension 
  • Restart your device. 
  • Close any unused tabs or apps running in the background.
  • Check your computer's memory - if your device is low on  RAM this can affect Loom's transcoding speed. 
  • Check your battery level - we recommend recording when you're plugged into a power source.
  • Reduce your recording resolution, record in 720p or 1080p.
  • Check your upload speed here, you'll need at least 5mbps upload speed to record successfully.

And last but not least - make sure you're accessing a fast, stable internet connection. This makes all the difference! You can check your speed here.

 Questions, comments, concerns? Contact us here 👈   

Happy Recording! 🎥 😄

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