Some simple ways to avoid that pesky audio/visual delay.
If you find your audio and video are falling out of sync, there could be a few reasons behind this. Below are some of our most common causes and fixes to help avoid this and improve your recording quality.
⚠️ Please try the below steps depending on which platform you're recording with:
- Restart your device.
- Close any unused tabs or apps running in the background.
- Check your computer's memory - if your device is low on RAM this can affect Loom's transcoding speed.
- Check your battery level - we recommend recording when you're plugged into a power source.
- Reduce your recording resolution, record in 720p or 1080p.
- Check your upload speed here, you'll need at least 5mbps upload speed to record successfully.
- Restart your device.
- Close any unused tabs/apps.
- Swap your capture mode to Current Tab as this is our lighter recording mode.
- Check your computer's memory - if your device is low on RAM this can affect Loom's transcoding speed.
- Check your battery level - we recommend recording when you're plugged into a power source.
- Try recording with the Loom desktop app.
- Check your upload speed, you'll need at least 5mbps upload speed to record successfully.
Questions, comments, concerns? Contact us here.
Happy recording! 🎥 😄