How to avoid audio/video lag in your Loom recordings

Some simple ways to avoid that pesky audio/visual delay.

If you find your audio and video are falling out of sync, there could be a few reasons behind this. Below are some of our most common causes and fixes to help avoid this and improve your recording quality.

⚠️ Please try the below steps depending on which platform you're recording with: 

Desktop App Chrome Extension 
  • Restart your device. 
  • Close any unused tabs or apps running in the background.
  • Check your computer's memory - if your device is low on  RAM this can affect Loom's transcoding speed. 
  • Check your battery level - we recommend recording when you're plugged into a power source.
  • Reduce your recording resolution, record in 720p or 1080p.
  • Check your upload speed here, you'll need at least 5mbps upload speed to record successfully.

And last but not least - make sure you're accessing a fast, stable internet connection. This makes all the difference! You can check your speed here.

 Questions, comments, concerns? Contact us here 👈   

Happy Recording! 🎥 😄

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