Sometimes your video takes a little longer to become available for downloading. Here's why:
You should always be able to download your Loom videos. Sometimes it may happen that immediately after you record, your video file is not yet available for download.
- Your video is long and Loom needs a few extra minutes to process the file and get it ready for download.
- There's a lot of videos being recorded and processed at the same time and our servers are playing catch up.
Regardless of the reason, your video will become available for download shortly. We recommend allowing at least 30 minutes for the download file to become available.
If your video is still not available for download and displaying a Polishing pixels message after 30 minutes, please contact us here for additional support.
Questions, comments, concerns? Contact us here.
Happy recording! 🎥 😄