Sometimes your video takes a little longer to become available for downloading.
You may not be able to download your video file immediately after recording. Here's why this sometimes happens:
- Your video is long and Loom needs a few extra minutes to process the file and get it ready for download.
- There are a lot of videos being recorded and processed at the same time and our servers are playing catch up.
Regardless of the reason, your video will become available for download shortly. We recommend allowing at least 30 minutes for the download file to become available.
If your video is still not available for download and the Download button is still greyed out after 30 minutes, please contact us here for additional support.
Keep in mind if you trimmed your Loom video then you will be able to track the progress of the updated download file.
Questions, comments, concerns? Contact us here.
Happy recording! 🎥 😄