If you are logged into your Loom account and select New video or Record a video and have not yet installed the Loom Chrome Extension or Desktop app than Loom will automatically redirect you to our SDK recorder.
Our SDK recorder is our back-up recorder that provides you with a limited recording experience. If our are recording with Loom SDK you might run into one the limitations below. 👇
Issues:
- Cam bubble disappears when you switch tabs- Camera bubble is only visible on the tab that you started the recording on.
- Cannot access recording settings - virtual backgrounds, recording countdown and more are not accessible via the SDK recorder.
- Cannot capture internal audio- SDK does not allow you to capture the audio from your device (ex. Zoom meetings, Youtube. ect.)
Here's how to fix this:
To fix this and get the full Loom recording experience you will need to download the Loom Chrome Extension or Desktop app .
Desktop app (recommended) 👉Visit this page to install (more information on how to install here).
Chrome Extension 👉 Visit our Chrome store here to install.
Questions, comments, concerns? Contact us here.
Happy recording! 🎥 😄