Understanding Workspaces and Member Roles
Understand the difference between Viewers, Creators, Creator Lites, and Admins in your Workspace. 🤝
⚠️Please note that as of January 2023, we are no longer offering Viewer roles for Enterprise plans.
Your Workspace
Your account in Loom comes with a Workspace where you can collaborate with the rest of your team in watching, sharing, and editing videos and screenshots together, depending on each team member's role (see below). You can invite people to your Workspace in your Workspace settings as other Creators (as many as you want, priced per Creator on paid plans), Creators Lite (all Starter plan users, plus up to 50 for free in Business plans), and Viewers (Education plans only).
If you are an Admin of a workspace with a Business or Enterprise plan, you can choose how Creators can invite new members by visiting the 'New Memberships' section under your Workspace settings.
Member roles
Your Loom account comes with different roles depending on the plan you have. Below you can find a breakdown of the type of roles and permissions provided for each plan.
- Education plans offers one Admin and unlimited Viewers.
- Starter plans offers Admins and Creator Lites.
- Business plans offer unlimited Creators and Admins with up to 50 additional Creator Lites for free.
- Enterprise plans offer have unlimited Members and Admins.
| Viewers in a Workspace (free users) |
- Available only on Education plans.
- Can view, react to, and comment on videos shared in your workspace.
- Can invite other Viewers to the Workspace.
- Cannot record, upload, or edit a video, although you'll see the option to "invite to edit" when Posting a video.
- Viewers are free and unlimited on Education plans.
- If they own content, they can still transfer their content into another workspace regardless of their role.
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| Creator Lite users in a Workspace (free users) |
- Available only on Starter and Business plans. All Loom Starter users are Creator Lites.
- Can record up to 25 videos
- Can record for up to 5 minutes.
- Cannot use special recording or editing tools like calls to action or custom branding.
- Cannot use analytics tools like Engagement Insights.
- Can invite other Creator Lites to the Workspace.
- If a Creator Lite wants to upgrade to a Creator role, they will need to contact an Admin. Admins are listed on the member page in Manage Workspace.
- Starter and Business Workspaces can have up to 50 Creator Lites for free in a single Workspace.
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| Creators in a Workspace (paid users) |
- Creators' accounts are paid roles enlisted in the Business plan.
- Have full access to Loom to record, share, organize, upload, and edit videos to share.
- Creators can create and archive Spaces.
- By default can invite other Creators or Creator Lites to the Workspace, unless the team Admin limits these invites to only Creator Lites in Workspace settings.
- Admins control Creator access and can downgrade accounts to Creator Lite status in Manage Workspace.
- If a Creator wants to upgrade to an Admin role, they will need to contact an Admin. Admins are listed on the member page in Manage Workspace.
- Education plans are limited to one Creator. Creators are unlimited on the Business plan. Pricing on paid plans is per Creator in each Workspace.
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| Members in a Workspace (paid users) |
- Member roles are paid roles enlisted on the Enterprise plan (Member roles contain the same exact permissions as Creators).
- Have full access to Loom to record, share, organize, upload, and edit videos to share.
- Members can create and archive Spaces.
- Members can invite other Members to the Workspace unless the team Admin restricts Workspace settings to only allow Admins to invite new Members.
- Admins control Member access and can deactivate accounts in Manage Workspace.
- If a Member wants to upgrade to an Admin role, they will need to contact an Admin. Admins are listed on the member page in Manage Workspace.
- Members' roles are unlimited on the Enterprise plan.
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| Admins in a Workspace (paid users) |
- Every Workspace regardless of the plan must have at least one Admin.
- Admin accounts are priced at the same rate as Creators and Members accounts on Enterprise and Business plans.
- Have all the privileges of a Creator/Member and can manage Workspace settings.
- Can edit the roles of members and manage Workspace and Subscription settings.
- Can delete spaces and change the privacy of space from open to closed.
- Only Admins can invite Creators, Members or other Admins to a Workspace.
- On the Enterprise plan with SSO, users will be added to the Loom Workspace via Just-In-Time provisioning with an IdP. Admins can determine what default role they want to assign to users on the Security page.
- Admins can also assign roles directly when they invite a new member into their Workspace.
- Business and Enterprise plans can have unlimited Admins. Education plans are limited to one Admin.
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Questions, comments, concerns? Contact us here.
Happy recording! 🎥 😄
