Engagement Insights data exports

Get a birds-eye view of your Engagement Insights data to measure performance and impact. 📈

Please Note

Exported Engagement Insights are only available to Admins on a Business, Business+ AI or Enterprise plan.

Making the most of your data export

Exported Engagement Insights are a powerful tool to know who’s watched your team's videos, track engagement, and measure performance. Now you can download a report of all your Engagement Insights data as a CSV file for a comprehensive and customizable view across libraries, folders, teammates, and more. This report can help you answer questions like:

- Which teammates created the most engaging videos?
- Which videos have the most views, reactions, comments, downloads, and call-to-action clicks?
- How many videos have my team recorded and shared?
- Which teams or teammates recorded the most videos?
- How has Loom usage in my team changed over time?
- Which videos have public links or passwords?

You can export your Engagement Insights in the Data tab of your Workspace settings.

Engagement data Limitations

While there are many questions Engagement Insights data can help you answer, there are some limitations.

For Business and Business+ AI workspaces, Admins who download a report for an entire Workspace will not see the titles and links of videos of other Workspace member videos not shared in a space. Admins should encourage members to post relevant content to space for a complete report. Admins of Enterprise Workspaces have full visibility of the titles and links of videos for all members.
Engagement Insights data does not paint a full picture of a Workspace member’s activity on Loom. Pair any data analysis with feedback from your team about how they use Loom to communicate, collaborate, and share knowledge.
Video counts and views are for current active videos. Therefore deleted video will not be accounted for.

FAQ

Who can export Engagement Insights data?

Admins on a Business, Business+ AI or Enterprise plan can export Engagement Insights data for an entire Workspace.

For Business and Business+ AI workspaces, some engagement data for videos in "My Library" of other Workspace members cannot be exported by an Admin of a workspace. This data includes video links, video IDs, and video titles for "My Library" for Admins.

Admins of Enterprise workspaces have full visibility of content in the Library for all workspace members.

How can I use the Engagement Insights I've exported?

An Engagement Insights report gives you a more detailed and customizable view of your engagement data. You can use this information to gain additional insight into the quality and impact of your message and how it came across.

Questions, comments, concerns? Contact us here.

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