What happens once your Loom Business trial ends?

If you don't want to pay for Loom Business, you'll downgrade to the free Starter plan. ✅

What is the Starter plan?

The Starter plan is our free version of Loom. It comes with a 5-minute recording limit. Read more on the different plans and features here.

Is the Starter plan free?

Yes, but on it you'll only have access to your most recent 100 videos and screenshots. To access more than 100 videos or screenshots you will need pay $5/mo or upgrade to another paid plan.

What will happen to my videos and account access if I downgrade?

  • As you are limited to 25 Creators on the Starter plan, when downgrading, we intelligently recommend who should remain Admins and Creators. Anyone who was an Admin in your Business trial will remain an Admin after downgrading. Admins are always Creators by default. Users who have most recently created will fill any remaining Creator seats. Admins can always change these roles in their Plan & Billing page.
  • All other Workspace members will become Viewers. This means they will no longer be able to record or upload, but will still be able to view, videos in their Personal Library and the Team Library.
  • All videos and screenshots in your Personal Library will remain, but you'll only be able to access the most recent 100 due to the limit applied to free plans.
  • You will only be able to access the 100 most recent videos or screenshots in both your Personal and Team Libraries, respectively.
  • You'll no longer have access to the Shared Library. Any videos in the Shared Library in your Workspace will be moved back to Personal Libraries of the original creators.
  • If you had set up Single Sign-On (SSO), it will be disabled. You'll be able to resume logging in via the same method you were using prior to SSO being enabled. If you did not have an account prior to SSO being enabled, you'll need to reset your password.

What will happen to my use of Engagement Insights and custom branding?

  • If you had set up custom branding, all video share pages will be restored to default settings.
  • You will no longer be able to see Engagement Insights for videos in your Workspace.
  • You'll also lose access to Business recording features, password protection of videos, unlimited video recordings (5-minute recording limit), and archived videos.

💡Keep in mind you can upgrade at any time to regain full access to your Team Library and its contents to continue collaborating with your team!

Questions, comments, concerns? Contact us here.

Happy recording! 🎥 😄

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