Quick fixes for common recording errors

This is a great place to start your troubleshooting!🔧

There are a few things that tend to fix most common problems.  Here's a quick checklist we suggest you run through if you're having issues.

Chrome Extension 

  1. Restart your Chrome browser & device
    This will often fix any temporary silliness. 

  2. Reset your Loom Extension
    By removing and re-installing it.
    Here's how:

    Right-click on the Loom extension icon and then select Remove
     Restart your Chrome browser
    Then reinstall it using this link here.

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  3. Update your Chrome Browser
    Make sure your browser is up-to-date. This will help aid Loom's compatibility.

    You can check this at chrome://settings/help

  4. Clear your Chrome cache
    It might sound obvious, but it's helped us a number of times!

    Open Chrome and enter the following URL in a new tab: chrome://history/
    Select 'Clear Browsing Data'

Once you've done all this, please make sure you relaunch your Chrome browser and try to record once again. 

Desktop App 🖥

  1. Restart your device
    This will clear any bad states. 
  2. Check for updates. 
    Here's how:
    Open the Loom app
    Click the '...' app menu in the top right
    Select 'Check for Updates'

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  3. Re-install your Loom App
    Here's how:
    • Delete or uninstall your current Loom App (drag to the trash icon)
    Restart your device
    Download the most recent app version hereEnsure you're opening the most up to date version.

 Questions, comments, concerns? Contact us here 👈   

Happy Recording! 🎥 😄

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