This is a great place to start your troubleshooting!🔧
There are a few things that tend to fix most common problems. Here's a quick checklist we suggest you run through if you're having issues.
Restart your Chrome browser & device
This will often fix any temporary silliness.
Reset your Loom Extension
By removing and re-installing it.
👉 Right-click on the Loom extension icon and then select Remove.
👉 Restart your Chrome browser
👉 Then reinstall it using this link here.
Update your Chrome Browser
Make sure your browser is up-to-date. This will help aid Loom's compatibility.
👉 You can check this at chrome://settings/help
Clear your Chrome cache👉 Open Chrome and enter the following URL in a new tab: chrome://history/
It might sound obvious, but it's helped us a number of times!
👉 Select 'Clear Browsing Data'
Once you've done all this, please make sure you relaunch your Chrome browser and try to record once again. 🤞
Desktop App 🖥
- Restart your device
This will clear any bad states.
- Check for updates.
👉 Open the Loom app
👉 Click the '...' app menu in the top right
👉 Select 'Check for Updates'
- Re-install your Loom App
👉 Delete or uninstall your current Loom App (drag to the trash icon)
👉 Restart your device
👉 Download the most recent app version here. Ensure you're opening the most up to date version.
If your issue persists, please don't hesitate to reach out to us at firstname.lastname@example.org we'll be glad to help you there!
Happy Recording! 🎥 😄