Quick fixes for common recording errors

This is a great place to start your troubleshooting 🔧

There are a few things that tend to fix most common problems.  Here's a quick checklist we suggest you run through if you're having issues.

Choose which platform you're recording with: 👇

Loom Chrome Extension Desktop App
  1. Restart your Chrome browser & device
    This will often fix any temporary silliness.
  2. Reset your Loom Extension
    By removing and re-installing it:
    • Right-click on the Loom extension icon and then select Remove
    • Restart your Chrome browser
    • Then reinstall it using this link here.


  3. Update your Chrome Browser
    Make sure your browser is up-to-date. This will help aid Loom's compatibility.
    • You can check this at chrome://settings/help


  4. Clear your Chrome cache
    It might sound obvious, but it's helped us a number of times!
    • Open Chrome and enter the following URL in a new tab: chrome://history/ 
    • Select 'Clear Browsing Data'

  5. Check your upload speed here
    You'll need at least 5mbps upload speed to record successfully with Loom.

Questions, comments, concerns? Contact us here 👈   

Happy Recording! 🎥 😄

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