How to manage your notifications

Managing your Email, Desktop, and Mobile notifications is easy. 🔔

Loom notifications are delivered in real-time so you always know when someone interacts with your video. Below you find information on the following: 

Notification Types

All Loom notifications will go into the Loom Notification tab. In addition to this, you can choose to receive notifications via email or push notifications on your desktop or mobile device. You can also set up notifications to Slack

Notifications can be sent when someone first views your video, comments, and much more. 👉 See the full list of Notification types in your Personal Settings 

How can I manage my notifications?

You can turn on or off your notifications from your Personal Settings at any time.

Under your Notifications settings, you can choose if you want Email, Desktop or mobile push notifications. You can adjust your notifications according to your preferences.
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Push notifications on mobile devices 

On the Loom mobile app, you can manage your notifications in Settings. Click on Notifications to toggle them on and off.

Note: If you are not receiving push notifications, check that your mobile device system settings allow Notifications for the Loom app. 

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Push notifications in Slack

To enable Loom notifications in Slack, you will first need to install the Loom app in Slack (steps to do this are here). 

Once you have Loom installed in Slack navigate to the Loom app page within Slack. From here you can edit all your notifications settings under the "Home" tab. You can view notifications under the "Messages" tab. 

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Push notifications on Desktop 

To enable Desktop notifications you need to alter your browser to allow push notifications. See below how to adjust permission for Chrome and Safari. 

Chrome browser Safari browser
  1. Click on the Secure lock icon available next to your URL bar and toggle on Notifications.
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Note: If you are still not receiving Desktop notifications, check that your device allows Push Notification from your desired browser.  If you are on a Mac device you can check this in the Notifications tab in your System settings. 
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FAQ

Will I be notified for every view seen on my video?

No, you will only be notified for the first time your video is viewed. You can always manually check and see who viewed your video in your viewer insights

What does it mean when my video view is seen by 'someone' or 'anonymous'?

For Loom to identify who watched your video, the viewer needs to be logged into a Loom account. That being said, if a viewer is not logged in then you will receive a notification that either 'Someone' or 'anonymous' person watched your video.

 

Questions, comments, concerns? Contact us here.

Happy recording! 🎥 😄

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