I can't find any videos in my workspace.
You may be a part of multiple workspaces and have your video saved to a different workspace. Please check out our article here on how to navigate to other workspaces.
My workspace members are hitting a 5-minute, but we upgraded?
Your teammate may be a part of multiple workspaces. Please ask them to change their default workspace to the paid workspace by following the steps here.
⚠️Also, please ensure your workspace member is provided a paid creator role; creator-lite roles will receive a 5-minute recording limit.
Other Workspace issue
Please submit a request to our support team by filling out the form below.