How true-up billing works when you add Creators

Understand the impact on your billing when you add Creators to your Workspace. ๐Ÿงพ

If you are a Business or Enterprise customer on a monthly, quarterly, or annual contract you will receive true-up bills if you add Creators to your Workspace and the number of Creators exceeds the minimum number of Creators in your contract.

A true-up is calculated from the time a user becomes a Creator through to the end of your contract period. For example, if you are on an annual contract, and you end the month with 12 Creator seats above your minimum count, you will get billed for those 12 seats through to the end of your annual contract period.

If you you signed up for Loom with our sales team

If you signed up for Loom through our sales team, you'll be billed monthly for your true-ups. Seats will be billed on a prorated basis, so you will only be charged for the amount of time that someone was a Creator.

If you're on a self-serve account

If you're on a self-serve plan, any additional seats added to your Workspace will be "trued up" as you add them. Your credit card will immediately be charged for that seat for the remainder of the billing period.

Seats will be billed on a prorated basis, so you will only be charged for the amount of time that someone was a Creator. If you remove Creator seats the following month, you will receive a credit that is applied to your following bill.

Questions, comments, concerns? Contact us here.

Happy recording! ๐ŸŽฅ๐Ÿ˜„

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