How true-up billing works when you add Creators

Understand the impact on your billing when you add Creators to your Workspace. ๐Ÿงพ

If you are a Business or Enterprise customer on a monthly, quarterly, or annual contract you will receive monthly true-up bills if you add Creators to your Workspace and the number of Creators exceeds the minimum number of Creators in your contract.

Frequency

True-ups are sent on a monthly basis anchored to your contract start date. So if your contract start date is the 15th of the month, you will receive a true-up on the 15th of the month.

However, on Thursday November 19, 2020, we are migrating to automated billing. Customers with additional Creators will receive a one-time true-up bill on this date. Going forward, customers will get true-up bills on a monthly basis.

Only pay for the time someone was a Creator

Seats will be billed on a prorated basis, so you will only be charged for the amount of time that someone was a Creator.

True-ups are forward looking

A true-up is calculated from the time a user becomes a Creator through to the end of your contract period. For example, if you are on an annual contract, and you end the month with 12 Creator seats above your minimum count, you will get billed for those 12 seats through to the end of your annual contract period.

Credits

If you remove Creator seats the following month, you will receive a credit that is applied to your following bill.

Questions, comments, concerns? Contact us here.

Happy recording! ๐ŸŽฅ๐Ÿ˜„

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