I can’t upgrade my account
If you haven’t already, please try the following:
- Clear your web browser cookies and cache
- Try a different web browser
- Try an alternative payment method
⚠️You must be the Admin of your workspace to upgrade.
I can’t downgrade my account
To downgrade your account, you must be an Admin of the workspace. If you are the admin, please try the following (if you haven’t already):
- Clear your web browser cookies and cache
- Try a different web browser
I upgraded to Loom Business but am hitting a 5-minute limit
It sounds like you might be part of multiple Workspaces on two different plans (one is Starter free and the other is Business). You'll need to make sure the Workspace you upgraded to the Business Plan is set as your default. Please follow the steps here.