Loom Billing FAQ

Understand the billing on your Business or Enterprise plan. 👩‍💻

Credit card charges 💳 

How does Loom calculate price?

Pricing for Business and Enterprise plans is based on the number of Creators. Viewer accounts are always free, and Creator accounts will be charged at the $10/month rate (for Business accounts) or at a custom rate depending on volume (for Enterprise accounts). When Team Admins invite new members to their Workspace, they can choose if they'd like this member to have Creator Or Viewer access. Workspace Admins can always find the current total cost on their Plan & Billing page.

Business Plan

$10/per month per Creator

$0/ per month for Viewer 

Example: If you have 3 Creators and 20 Viewers = you'll be charged $30 per month. 

If your Business or Enterprise plan is downgraded to Loom's Starter plan after you finish a trial of a paid plan on Loom, you won't pay anything - the Starter plan is free. The Starter plan comes with a 100-video and screenshot limit, but for $5/mo, you can have unlimited video access.

Payment options:

You can be billed monthly, or annually and save 20%. If you have Admin access and want to upgrade or downgrade your account, see your billing history, or edit your payment methods, visit the Plan & Billing section of your Workspace Settings.

You Loom Plan 👤

What are the key differences between the Business and Enterprise plans?

The main difference is on the Enterprise Plan you'll have advanced security and administration features, including Single-Sign-On (SSO), SCIM, and Advanced Security Controls (coming soon!).

Both Loom's Business and Enterprise plans include Custom Branding, a Shared Library, and Engagement Insights. On the Business plan, you can have up to 100 Creator accounts and unlimited Viewer accounts. On Enterprise, both Creators and Viewers are unlimited.

See a full breakdown of plans and features here.

Is it possible to upgrade or downgrade to a different plan while on a trial or an active subscription?

If you're interested in upgrading to or downgrading from an Enterprise plan, please contact Sales at enterprise@loom.com. You can self-serve downgrade from Business to Starter in your Workspace Settings.

What happens at the end of my Business or Enterprise free trial?

If you choose not to start a subscription of Business or Enterprise, you'll lose access to Business and Enterprise features after 14 days and your account will be downgraded to Loom's Starter (free) version. Read here for a full list of features you'll lose.

How do I move from a free trial to a paid plan?

You can enter payment information at any point during your trial in your Plan & Billing settings. You won't be charged until your trial is over. Business and Enterprise plans have a 14-day trial.
 

Editing who is on your team 🗂

How can I change the number of Creators on my team?

If you're a Workspace admin, you can find the number of Creators (billable users) on your account at any given time through the Plan & Billing page within your Workspace settings. On the Members page , you can upgrade and downgrade teammates to and from Viewer and Creator roles.

How do I move from a Viewer to a Creator?

You'll need to request your account Admin to edit your role from a Viewer to a Creator.

Can I downgrade from a Creator to a Viewer?

Your account Admin can downgrade you from a Creator to a Viewer in your team's account settings.

Do I get a refund if I deactivate members from my Workspace?

We'll apply a prorated credit to your account for any paid users who are deactivated from your Workspace. This credit can be used for future charges in your Workspace.

For assistance with your team's billing or account admin, please reach out to us at invoicing@loom.com and we'll be glad to assist.

Questions, comments, concerns? Contact us here.   

Happy recording! 🎥 😄

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