Loom Billing FAQ

Understand the billing on your Business or Enterprise plan. 👩‍💻

Credit card charges 💳 

How does Loom calculate price?
Pricing for Business is based on the number of Creators/admins. 
Pricing for Enterprise plans is based on the number of Members/admins.
Creator Lite accounts are always free, while Creator and Member accounts are paid.

If your Business or Enterprise plan is downgraded to Loom's Starter plan after you finish a trial of a paid plan on Loom, you won't pay anything - the Starter plan is free. The Starter plan comes with a 25-video and screenshot limit.
What payment options are available?
You can be billed monthly or annually. We currently accept credit card payments, but if you are interested in paying via ACH, you can reach out to our Sales team here, who can answer questions and assess your eligibility. 

If you have Admin access and want to upgrade or downgrade your account, see your billing history, or edit your payment methods, visit the Plan & Billing section of your Workspace Settings. You can learn more about our payment options and billing policies here.

You Loom Plan 👤

What are the key differences between the Business and Enterprise plans?
The main difference is on the Enterprise Plan you'll have advanced security and administration features, including Single-Sign-On (SSO), SCIM, and Advanced Security Controls. Both Loom's Business and Enterprise plans include Custom Branding, Unlimited videos, and Engagement Insights. See a full breakdown of plans and features here.
Is it possible to upgrade or downgrade to a different plan while on a trial or an active subscription?
If you're interested in upgrading to or downgrading from an Enterprise plan, please contact our sales team. You can self-serve downgrade from Business to Starter in your Workspace Settings.
What happens at the end of my Business or Enterprise free trial?
If you choose not to start a subscription of Business or Enterprise, you'll lose access to Business and Enterprise features after your trial is up (14 days for Business, on a case-by-case basis for Enterprise) and your account will be downgraded to Loom's Starter (free) version.
How do I move from a free trial to a paid plan?
You can enter payment information at any point during your trial in your Plan & Billing settings. You won't be charged until your trial is over. Business plans have a 14-day trial, whereas Enterprise trials can be arranged on a case-by-case basis with our sales team.

Editing who is on your team 🗂

How can I change the number of Creators or Members on my team?
If you're a Workspace admin on a Business or Enterprise plan, you can find the number of Creators or Members (billable users) on your account at any given time through the Plan & Billing page within your Workspace settings(more infromation can be found here).We will calculate the prorated cost of new creators added and charge you in the next month’s billing cycle.
Can I downgrade from a Creator to a Creator Lite?
Your account Admin can downgrade you from a Creator to a Creator Lite in your team's Workspace settings. Please note that Creators downgraded in a workspace will retain Creator access for the remainder of the cycle. Also note, Creator-Lite roles are not offered on our Enterprise plans.
How do I move from a Creator Lite to a Creator?
You'll need to request your account Admin to edit your role from a Creator Lite to a Creator.
Do I get a refund if I deactivate members from my Workspace?
No, if a paid member of the workspace is deactivated, the seat will be forfeiting all fees and access for the remainder of that billing cycle.
Please note that this does not apply to customers on contracted plans with Loom, such as our Enterprise plan customers. Please refer to your contract for further details. For assistance with your team's billing or account admin, please contact us here.


Questions, comments, concerns? Contact us here.   

Happy recording! 🎥 😄

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