Domains and ports to whitelist to allow Loom on your network

If you're recording on a protected network, there can be firewalls/proxy's blocking Loom. This can block your ability to record successfully. 

Issue symptoms

  • Repeated failed recordings (video ending prematurely, can't start a recording, etc...).
  • Loom application displays as a blank box.

    Untitled.png
  • Abrupt recording endings - due to 1006 websocket error. 
  • Recording error from Chrome: 👇

    Screen_Shot_2019-10-23_at_10.03.46_am.png


Here's how to fix this:

Whitelist the below addresses and IPs in your firewall. 

When whitelisting access for Loom, it's best to whitelist all subdomains in order to ensure future services we add behind a new subdomain don't get blocked.

Please whitelist:

☑️*.loom.com


These are the whitelist specifications:

Domains

  • www.loom.com
  • record.loom.com
  • cdn.loom.com

IP Addresses

  • 13.52.167.15
  • 54.215.95.75
  • 13.52.29.29

Protocols

  • wss
  • https

Ports

  • 80
  • 443

To do this:

You may need to contact your network administrator to configure your firewall to whitelist the above networks.

For additional information on our security infrastructure, read our Loom Security White Paper. 🔐

If your issues persist, please contact us via our contact form and we'd be glad to assist. 

Happy recording! 🎥😄

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