If you're recording on a protected network, there can be firewalls/proxy's blocking Loom. This can block your ability to record successfully.
- Repeated failed recordings (video ending prematurely, can't start a recording, etc...).
- Loom application displays as a blank box.
- Abrupt recording endings - due to 1006 websocket error.
- Recording error from Chrome: 👇
Here's how to fix this:
Whitelist the below addresses and IPs in your firewall.
When whitelisting access for Loom, it's best to whitelist all subdomains in order to ensure future services we add behind a new subdomain don't get blocked.
These are the whitelist specifications:
To do this:
You may need to contact your network administrator to configure your firewall to whitelist the above networks.
For additional information on our security infrastructure, read our Loom Security White Paper. 🔐
If your issues persist, please contact us via our contact form and we'd be glad to assist.
Happy recording! 🎥😄