Mac app installation: reset accessibility permission

If you're having trouble getting past the Security & Privacy permissions while installing the Loom app, try this: ✅

When installing the Loom Desktop App on a Mac device, you will be promoted to enable your Security & Privacy permission for Loom.

If you get stuck on this step and can't see Loom in your list of allowed applications, please follow the below steps to reset your permission. 👇

Please note: This exclusively affects macOS Mojave and Catalina.

  1. Open your Terminal app. You can find this by searching Terminal in your spotlight search bar. 

    Oct-25-2019_16-51-42.gif
  2. Copy the below commands and paste them into the body of your Terminal App. Take note if you're operating with Mojave or Catalina. 

       
    macOS Mojave

    tccutil reset Camera

    tccutil reset Microphone

    tccutil reset Accessibility

    tccutil reset ScreenCapture

    macOS Catalina 

    tccutil reset Camera com.loom.desktop

    tccutil reset Microphone com.loom.desktop

    tccutil reset Accessibility com.loom.desktop

    tccutil reset ScreenCapture com.loom.desktop


    It will look like this 👇

    DefaultTerminal1280.jpg
  3. Restart your device. ⏳
  4. Install the latest version of the Loom App here and follow the onboarding instructions. 
  5. Now your permissions have been reset, you should be able to successfully 'allow' your camera, microphones and screen recording accessibility. Loom will now appear in your 'allowed' list, as shown below. 

    Screen_Shot_2019-10-25_at_4.56.00_pm.png 

Please note if you're running macOS Mojave the tccutil commands will reset the permissions of your microphone, camera, and accessibility across other applications, so you will need to re-add these as prompted.

 If you need further assistance, please reach out at support@loom.com and we'd be happy to help!

Happy recording! 🎥😄

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