Camera & Microphone Test

Audio issues? Camera not recording? You've come to the right place!

The following 2 minute video shows you how to check if your microphone and/or camera issues are connected to Loom, or might be local to your device or Chrome.

Test website: https://www.webrtc-experiment.com/RecordRTC/

There are additional websites available online also for free. You can use a different one should you prefer, as the end result should be similar.

If your microphone and/or camera are not working on this test site, please check:

  • Your computer's system preference, navigate to "Sound" or "Camera" and check if there's any indication of a muted microphone or disabled camera
  • Restart your computer - this trusty old trick always helps!😁

If your microphone and/or camera are working successfully on this test site, please follow these instructions depending on which Loom product you are using.

Loom Chrome Extension:

      1. Navigate to your My Video page.
      2. Click the secure lock🔒next to the Loom URL and click Site Setting
      3. Find Camera and Microphone and make sure you have 'Allow' selected for both, see below.
      4. Once complete, please restart your Chrome browser.  

 

Loom Desktop App (Mac):

      1. Go to your computer's System Preferences
      2. Select the option Security & Privacy
      3. Find the options for Camera and Microphone and make sure Loom is on the list of applications allowed access
      4. If this is not the case, please reinstall the Loom app
      5. If after reinstalling, you still have trouble, please contact our Support team

If you continue to experience problems here, please don't hesitate to reach out at support@loom.com.

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