As you may know, Loom joined the Atlassian family in Fall 2023. Since then, we've been working to seamlessly integrate video communication across Atlassian's suite of products. 

Now, we're making things official, starting with changing how our customers log in to Loom. In the upcoming weeks, users will notice that they will be using their same Loom login information to log into Atlassian systems. 

What's Happening 

Login Changes: 

• When users click to log in to Loom, they will be re-directed to the Atlassian Loom login page.
• Users can use their existing login credentials to access their Loom account
• The login entry point will not change - users be automatically redirected whenever they need to sign in

Profile Management: 

• Profile information (name, email, picture, etc.) will now be managed through Atlassian instead of Loom
• In the Loom profile settings, users will see a "Manage on Atlassian" section with a button to view and edit your information on Atlassian

Existing Video Content: 

• All existing content will remain safe and secure in existing Loom workspace
• No videos or workspaces will be moved or lost during this process 

Why is This Happening? 

This is the first step to bringing existing Loom accounts into the Atlassian systems! The Loom team is hard at work to get these customers access to Atlassian's full suite of tools, including Loom integrations with Confluence and Jira. The Loom will be in touch with account Admins about exact timing for their full workspace integration with Atlassian.

Frequently Asked Questions 

Will my saved login credentials still work? 
Your experience depends on your current account setup: 

• If you have both Loom and Atlassian accounts with the same email: The system will default to your Atlassian password and credentials
• If you only have a Loom account: You'll be moved over seamlessly with your existing credentials
• Saved passwords: If you have conflicting accounts, the system will prioritize your Atlassian credentials

What happens to my videos and workspaces? 
Your content remains exactly where it is. If you have multiple Loom workspaces across Loom and Atlassian, you will be able to access all your content using the workspace switcher.

Can I still use my Loom password? 
If you have both Loom and Atlassian accounts, the system will default to your Atlassian password. However, the migration is designed to be seamless regardless of which credentials you're currently using. 

What will happen to my profile picture? 
If you uploaded an avatar photo in the Loom app, it will either: Revert to your initials, or If you have an existing Atlassian account, it will default to that photo. 

How will profile settings change? 
The main difference you'll notice is a "Manage on Atlassian" section in your profile settings. This section will include a button that takes you to Atlassian where you can edit your name, email, and other profile information. 

When will this migration happen? 
About one week after the informational banner went live in your account. 

Questions, comments, concerns? Contact us here.

Happy recording! 🎥😄