How to generate HAR files

This article walks through how to generate HAR files for troubleshooting. 🔨

Occasionally, our support team might require additional information regarding the network requests generated in your browser. In such cases, you'll need to generate a HAR file. A HAR file tracks the interactions within a web browser when an issue occurs.

Choose the browser you're recording with: 👇

Chrome FirefoxSafariEdge
01. In Chrome, go to the webpage where you are experiencing trouble.

02. At the top-right of your browser window, click the Chrome menu (⋮).

03. Select More Tools > Developer Tools. The Developer Tools window opens as a docked panel at the side or bottom of Chrome.

04. Click the Network tab.


05. Select Preserve log. You will see a red circle at the top left of the Network tab. This means the capture has started. If the circle is black, click the black circle to start recording activity in your browser.


06. Refresh the page and reproduce the problem while the capture is running. After you successfully reproduce the issue, right-click on any row of the activity pane and select Save as HAR with Content.


07. Select the Console tab. Right-click anywhere in the console and select Save as....


08. Name the log file Chrome-console.log.

09. Send both files to support.  

 


Questions, comments, concerns? Contact us here.   

Happy recording! 🎥 😄

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