I cannot record, I am getting a "OS Permission" Error

Issue

You're trying to record but cannot due to an OS Permission error.

Screen Shot 2023-11-29 at 4.31.26 PM.png

Here's how to fix this:

For Mac devices:

Open Terminal: You can find the Terminal application in the Utilities folder, which is located in the Applications folder.
Navigate to the Directory: Type the command below in the Terminal. Replace [Username] with your actual username and press Enter.
```
cd /Users/[username]/Movies/
```
Check Permission: Type the command below
```
ls -l
```
and press Enter. This command lists all files and directories in the current directory along with their permissions, owner, and group. The output should show the username with the following permissions in the Loom folder: drwxr-xr-x (755).

For Windows devices:

Open Command Prompt: Press Win+R, type cmd, and press Enter.
Navigate to the Directory: Type the command below and press Enter.
```
cd %userprofile%\Videos\
```
Check Permissions: Type the command below
```
icacls *
```
and press Enter. The icals command in Windows is used for displaying or modifying discretionary access control lists (DACLs) on specified files. When you run icals with the asterisk (*) as an argument, it operates on all files and folders in the current directory. The possible outputs of this command can vary depending on the specific permissions and the state of the files it is executed on.

Here are some examples of outputs you might see:
- BUILTIN\Administrators:(I)(F)
- DOMAIN\User:(I)(RX, W)

This output shows that the files/folders have full access (F) for the SYSTEM and Administrators, and read & execute permissions (RX) and Write (W) for a specific domain user.
(F = full access, RX = read and execute, W = write)

👉 If you have the right permissions but you're still not able to record, then please try deleting the folder below based on your OS:

Mac:

/Users/[username]/Movies/Loom/

Windows:

%userprofile%\Videos\Loom\

This will delete the subfolder too. (Temporary). Then restart the app and users should be able to record.

FAQ

How do I find my device Username?

If you are on Mac You can find your username by typing whoami in the Terminal. If you are on Windows, you do not need to locate your username because %userprofile% command will automatically translate to the current user's profile directory.