Can’t download video

⚠️ Downloads are only available to admins, creators part of a Business workspace, and admins, members part of an Enterprise workspace.

Download option is greyed out

Sometimes videos take a bit longer to be available for download if your video is long or you have recorded numerous videos in a short period of time.

We recommend allowing at least 30 minutes for the download file to become available.

Download is available, but no file is produced

Oh no! Sorry to hear you are unable to download your video.

We recommend trying the following:

  • Clear your cache & cookies, or download your Loom video from a different web browser.
  • Make sure you are connected to stable internet.
  • Try downloading via Chrome browser (if you haven’t already).
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