We always strive to treat our customers fairly while honoring our billing policy( you can review our policies below). If you would like to request a refund, please tell us more about why you are seeking a refund on this page, and our team will carefully evaluate your request.
⚠️ To help expedite the refund process, please provide us with the email connected to the Loom account that you're looking to have refunded.
Cancellations
- If you cancel your subscription (annual or monthly), the cancellation will take effect at your next renewal date. You will continue to have full access to your Loom account for the remainder of your current billing period. While your access is retained throughout the current billing period, we will not issue a prorated refund for this time.
Workspace Member Downgrades
- If you downgrade a workspace member to a free seat, the downgrade will take effect at your next renewal date. All downgraded users will continue to have full access to their Loom accounts for the remainder of your current billing period. While their access is retained throughout the billing period, we will not issue a prorated refund for this time.
Workspace Members Deactivated or Deleted
- If you deactivate a workspace member, the deactivation takes place immediately and the user will no longer have access to their Loom account. All unused time for that user is forfeited and a prorated refund for unused time will not be issued. The same applies to any member permanently deleted from your workspace.
Refunds
- We do not provide any refunds for charges made over 90 days ago.