I can't start a recording with my Loom Chrome Extension

Issue

We have recently learned of an issue that prevents the recording menu on the Loom Chrome Extension from opening. This problem was due to a bug in a specific version of Google Chrome. Google has fixed the issue in the latest version of Chrome. To successfully record again with the Loom Chrome Extension please follow the steps below. 

How to resolve this: 

Make sure Google Chrome is running on version 99.0.4844.83 or above

Update screen recording permission

    1. Navigate to your devices Security & Privacy settings
    2. Go to Screen Recording
    3. Unselect and then reselect Google Chrome

      (If you are using a Mac device it will look like the image below)

      0D22BF65-025B-450B-84E4-2E3C39862E55.png

    4. Relaunch Chrome and attempt to record via the Loom Chrome extension

If you're still having trouble after trying these steps, please reach out to our Support Team and outline the steps taken, you can contact our team here

 Questions, comments, concerns? Contact us here.   

Happy recording! πŸŽ₯ πŸ˜„

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