Why does my video show a 404 error?

If you are unable to view your Loom video, here's what could be causing it and how we can help resolve this. 

Question

Why am I seeing a 404 error when loading my Loom video link? 

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Solution

This error could be a result of one of the following:

    1. If the video you are trying to view is archived then a 404 error will appear. To resolve this the owner of the video will need to unarchive the video by following the steps here. Once unarchived you should be able to view the video again. 

    2. If the video has been deleted then a 404 error will appear. If this is the case then you or the owner of the video will need to re-record as deleted videos are not recoverable. 

If the video you are trying to view is not archived nor do believe it was deleted, please contact our Support team to further investigate. 

 Questions, comments, concerns? Contact us here.   

Happy recording! 🎥 😄

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