How to update the details on your invoices & add VAT

This article walks through how to update your billing details (including how to add vat, change billing email, or address) on your future invoices.

Question 

How do I add VAT, update my billing address and card info on my Loom account? 

Solution

Please follow the steps below: 

  1. Visit your Plan & Billing page.
  2. To the right of Payment Methods, click Edit. 
    Screen_Shot_2022-10-20_at_12_34_25_PM.png

  3. Once you add your country, you'll then see the option to update your address and add your VAT​​.
    Screen_Shot_2022-10-20_at_12_41_58_PM.png
  4. Once updated, all your future invoices will display your VAT & company address correctly.

Question 

How do I change my billing email contact? 

Solution

Please follow the steps below: 

  1. Visit your Plan & Billing page.
  2. Then click on "Manage Subscription". 

        484B93D3-9F85-47A7-A46E-213818E0E0A4_1_105_c.jpeg

  3. From here you'll see the option to update your billing email contact.

        E13727B0-A071-480A-8DFB-D75A96D5A074_4_5005_c.jpeg

  4. Once updated, all billing-related emails and invoices will be sent to the billing email listed and the workspace admin.


⚠️ Please keep in mind, these changes will only update on future invoices. Unfortunately, we cannot retroactively update invoices that have already been issued.

Questions, comments, concerns? Contact us here.  

Happy recording! 🎥 😄

 

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