This article walks through how to update your billing details (including how to add vat, change billing email, or address) on your future invoices. 🧾
If your Loom account is integrated with Atlassian systems then you will need to visit admin.atlassian.com/billing to update your billing information. More information here.
How do I know if my account is integrated with Atlassian Systems? If integrated, you’ll see “Your Profile is linked to Atlassian” message at the top of your Personal Settings.
How to update billing address, payment method, and add VAT
Only Admins have access to take the actions listed below.
- Visit your Plan & Billing page.
- To the right of Payment Methods, click Edit.
- Once you add your country, you'll then see the option to update your address and add your VAT.
- Once updated, all your future invoices will display your VAT & company address correctly.
How to change your billing email contact
- Visit your Plan & Billing page.
- Scroll down to the "Payment Information" section.
- From here you'll see the option to update your billing email contact.
- Once updated, all billing-related emails and invoices will be sent to the billing email listed and the workspace admin.
Please keep in mind, that these changes will only update on future invoices.
Unfortunately, we cannot retroactively update invoices that have already been issued.
Questions, comments, concerns? Contact us here.
Happy recording! 🎥 😄