How to delete your account

For a step further than removing yourself from a Workspace, you can fully delete your account. ✂️

As stated in our Terms of Service, your Admin is the owner of all data in the Workspace. If you're the only member of your Workspace, you're automatically an Admin. If you're in a multi-user Workspace and you aren't an Admin, you'll need to contact your Admin to delete your account.

Before deleting your account:

You need to downgrade your subscription to Loom's Starter (free) plan. Otherwise, your account deletion will remain pending. If you are already on Starter free plan you can proceed with the steps below. 

Here's how to delete your account:

  1. Go to your personal account settings and scroll down to Delete my account. Click Delete this account.

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  2. You'll be taken into a confirmation flow to confirm that you want to delete your account. This means that all your private Workspaces will be permanently deleted and you'll be removed from your shared Workspaces. You can't delete an account if you're the only Admin in your Workspace, so you'll be given the option to promote another user to Admin if you are.

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  3. After you confirm by clicking I want to delete my account, your account deletion will be scheduled.

    Note: Account deletion will only be actioned if you are on a Starter free plan. Therefore, if you're on a paid subscription, you must cancel your account first. After canceling your subscription, deletion will take effect after your billing period has ended.

What does it mean to delete your content?

We delete as much as we can, but some business-critical information cannot be deleted in keeping with our Privacy Policy. This includes residual information that may be kept because of how data backups are maintained, like any support tickets you submitted during your time using Loom. We will always delete anything that includes your likeness or name that could be tied back to your identity. If you delete your account:

  • All your videos and view counts will be deleted.

  • All your data will be deleted.

  • Your videos can't be recovered.

  • Your paid Loom subscription (if any) will be canceled. If you have a scheduled cancellation, we’ll schedule your account to be deleted when your subscription cancels.

Please note:

Deleting your Loom account does not delete any associated Atlassian accounts. If you are an Atlassian customer, you can delete your account by following the steps here

 

Questions, comments, concerns? Contact us here.

Happy recording! 🎥 😄

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