How to read your invoice

Understanding your monthly or annual invoice. 🧾

On this page, we’ll walk through what each line item on your invoice means.

Important to Note:

  • You only get billed for Creators/Admins. Creator Lites are free.

  • Your subscription price is connected to the number of paid members (Creator/Admins) you upgrade. This price is recalculated automatically as you increase or decrease those seats.

  • You will be charged the prorated amount for any member added mid-way through your billing cycle the following month.

How to access your Loom invoices

  • By email: Once payment is made, an automatic invoice is generated by Loom’s billing provider and sent to the billing contact and admins via email.

  • Download it from your Plan & Billing page (look under Billing History).

Expand for examples of how to read your invoice

👉Please note the price used for the example below are for illustration; pricing will vary based on location.

Adding creators to your Annual Plan

If you add a new workspace member, Loom will calculate the prorated cost of the new members added to your workspace and charge you in the next month’s billing cycle.

A - Increase in seat count. In this example, the customer already had 5 paid seats so this invoice is for the cost of the 6th seat added.

B - The date the new member was added through to your current renewal date. We’ll only charge the prorated cost for the days left until renewal.

C - How many seats of seats on your plan.

D - Change in seat count.
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Example above

  • You have 5 paid annual subscriptions, purchased on November 18, 2022.

  • You invited 1 other person to join your workspace as a Creator on December 8, 2022. Since the price for each extra seat on your yearly plan is $150, you will be charged the prorated amount for the rest of the billing period (from December 8, 2022 - November 18, 2023 = $141.78). This invoice will be received on the next monthly milestone (December 18th).

 

Annual renewal with true up

A - The true-up potion. You invited 1 new person to join your workspace as Creators on 21 October 2023. As there are only 28 days left until your annual renewal we’ll only charge you the prorated amount for the rest of the billing period (from Oct 21 - Nov 18, 2023) = $11.50.

B - The renewal portion. Your subscription currently has 4 active seats so you’ll be charged for these members.

C - Change in seat count.
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Monthly renewal with true up

You will receive a consolidated invoice with the workspace member updates at the beginning of the next billing cycle. 

A -
The true-up potion. You invited 2 new people to join your workspace as Creators on November 2, 2022. As they were invited on different days, they are each represented as different line items. 
Additional member 1: As you only have 15 days left until your monthly renewal you’ll only be charged the prorated amount for those 15 days of the billing period (from Nov 2, 2022 - Nov 17, 2022 = $7.26).
Additional member 2: As you only have 12 days left until your monthly renewal you’ll only be charged the prorated amount for those 12 days of the billing period (from Nov 5, 2022 - Nov 17, 2022 = $5.81). 

B -
The renewal portion. Your subscription has 5 active seats so you’ll be charged for these members. 

C -
Change in seat count.
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