1. Loom
  2. Settings & Billing
  3. Billing & Payment

Where to find invoice and receipts

Review, add, and edit your payment information. 💰

From the Plan & Billing tab in your Workspace Settings, you can download your invoices, change your billing information and update the credit card on file.

If your Loom account is integrated with Atlassian systems then will need to visit admin.atlassian.com/billing to download you invoice or receipt. More information here.

How do I know if my account is integrated with Atlassian Systems? If integrated, you’ll see “Your Profile is linked to Atlassian” message at the top of your Personal Settings.

How to download your invoices or receipt 

⚠Important note: Invoices will be emailed to workspace admins every month or year (based on the billing cycle and billing changes made). If the email you received contains an expired invoice link, please follow the steps below.

  1. Visit your Plan & Billing page from your Workspace settings. 
  2. Under Billing History, click Download 
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  3. From here you can access your invoice or receipt as a PDF.
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FAQ

How do I add my VAT?
You can add your VAT by clicking Edit under Payment Methods.
Why is this not updating on my existing invoices? 
When you update your company name and address, it will only reflect on future invoices. This will not update retrospectively on invoices that have already been issued.
Can I change the email address of who receives my invoices? 
If you are the admin of the workspace, yes! Admins can change the billing email address from the Plan and billing page.

Questions, comments, concerns? Contact us here.

Happy recording! đŸŽ„ 😄

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