Reset your password

If you're unable to access your Loom account, don't worry - we got you! 😉

You may find yourself looking at this error message when trying to log in to your Loom account:

 Screen_Shot_2020-07-30_at_12.44.57_PM.png

You may be trying to access your Loom account using the incorrect password or you have a connected account (Google/Slack/Apple) and you're not selecting the correct option. To update or reset a password, go to account settings. Passwords must be fewer than 72 characters long.

If you first signed in with a connected account (Google, Slack, Apple), you'll need to go through the reset password flow below to create a password. This will send an email to your inbox to help you create a password.

Screen_Shot_2020-08-28_at_12.21.25_PM.png

After following the email instructions, you can head back into the log in page and select the correct log in option as per the image below:

Screen_Shot_2020-07-30_at_12.42.10_PM.png 

Questions, comments, concerns? Contact us here 👈

Happy recording!🎥 😄

3 out of 4 found this helpful

Comments

0 comments

Article is closed for comments.