How to reset your password

If you're unable to access your Loom account, don't worry - we got you! πŸ˜‰

You may find yourself looking at this error message when trying to log in to your Loom account: 


Here's how to reset your password: 

  • Follow this quick link to reset your password
  • Check if you instead have a connected account (Google/Slack/Apple) and you're not selecting the correct option. To update or reset a password, go to account settings. For example, if you sign up with Google Auth, you'll need to log in this way. 
  • Passwords must be fewer than 64 characters long.

If you first signed in with a connected account (Google, Slack, Apple), you'll need to go through the reset password flow below to create a password. This will send an email to your inbox to help you create a password.


After following the email instructions, you can head back into the log in page and select the correct log in option as per the image below:


What are Loom's Password Guidelines? 

  • Password needs to be at least 8 characters (no more than 64 characters) 
  • Must have at least one lower and one upper case character
  • Password needs at least one symbol ($, !, @, _, *, etc.) 
  • Password must include one number or more.

Questions, comments, concerns? Contact us here.

Happy recording! πŸŽ₯ πŸ˜„

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