Video recording quality

 

Recording quality on the Loom Chrome Extension 🎥

The average quality for videos recorded using the Chrome extension is 720p which translates roughly into 1280×720 pixels. However, this will vary depending on some factors local to your device, which include:

  • Monitor/screen resolution
  • Internet connection 
  • Quality of your webcam

What do I do if my extension recording is blurry? 

    • Restart your device. 💪
    • Ensure Chrome is running with minimal overhead - close all unnecessary tabs/applications and make sure you're plugged into a power source.
    • If you're using a larger monitor, you will see some quality loss in your recordings. To combat this, you can change your monitor resolution to match the 1280x720 pixels guideline.

Recording quality on the Loom Desktop App 🖥

Loom Pro customers will have access to record in different resolutions using the Loom desktop app. From 360p to 4K, you can select the recording quality that best suits your needs. Loom Basic users can only record up to 720p.

Please note, Loom will default to the resolution best suited to your device and connection. You can still manually select a different resolution from the drop-down menu, as shown below. However, if you select 4K but your monitor does not support 4K, Loom will automatically adjust your recording to the highest quality available to you. 

For example, if you are recording a video on a monitor with a 1080p resolution, the Loom app will record at 1080p as well.

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To set a Default Recording Quality, follow these steps: 

  1. Click the three-dot menu '...' and select Preferences
  2. Choose your Default Quality from the drop-down. This way your app will record in this resolution each time you're ready to record

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FAQ 👇

Can I record in HD on the Chrome Extension?

Unfortunately not, you'll need to download the Loom Desktop app and be on the Pro plan to access HD recordings (1080p and higher). 

Can I record in 4K?
If you're on the Loom Pro plan and you have a 4K compatible device, you will be able to record videos in 4K (3840x 2160 pixels or larger) using the Loom desktop app. 


If you have any other questions, please reach out to us at support@loom.com.

Happy Recording! 🎥 😄

 
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