How to manage your video recording quality

Choose the recording quality that works best for you. 🎥 

Recording quality on the Loom Chrome extension

The Chrome extension can record up to 1080p (if you are on Looms Education, Business, or Enterprise plan). Loom Starter users can choose their recording resolution up to 720p. However, this will vary depending on some factors local to your device, which include:

    • Monitor/screen resolution

    • Internet connection

    • Quality of your webcam

How to set default Recording Quality for the Chrome Extension: 

  1. Click the three-dot menu '...' and select Settings

  2. Then use the Video quality dropdown menu to choose your preferred quality. Sep-07-2023 15-22-13.gif

What do I do if my extension recording is blurry?

    • Restart your device. 

    • Ensure Chrome is running with minimal overhead - close all unnecessary tabs/applications and make sure you're plugged into a power source.

    • If you're using a larger monitor, you will see some quality loss in your recordings. To combat this, you can change your monitor resolution to 1920x1080 to match 1080 pixels guideline.

Recording quality on the Loom desktop app 

Loom Education, Business, and Enterprise users can choose to record in various resolutions, including HD, while using the Loom desktop app. Please note that recording quality depends on the kind of computer you have, and webcam recordings may be lower quality than screen recordings. 

  • Windows desktop app: up to 4K (it’s not possible to record above 720p on Cam only)

  • Mac desktop app: up to 4K 

Loom Starter users can choose their recording resolution up to 720p. 

  • Windows desktop app: up to 720p 

  • Mac desktop app: up to 720p

 

How to set default Recording Quality for the Desktop app: 

  1. Click the three-dot menu '...' and select Settings. Then select the Video & Audio tab. 

  2. Choose your Recording quality from the drop-down. 

    43B3AFFA-9CD0-4A46-BEAA-25040E39CC59.png

Please note: 

Loom will default to the resolution best suited to your device and connection. You can still manually select a different resolution from the drop-down menu, but you may see a "not supported by your device" alerting you that that high resolutions are disabled in your desktop quality selector. This will happen if your device's height or camera height does not support recording in those high resolutions.

 

FAQ 

Can I record in HD on the Chrome extension?
Unfortunately not, you'll need to download the Loom desktop app and be on the Education, Business, or Enterprise plan to access HD recordings (up to 4K for Mac and Windows).  
Can I record in 4K?
If you're on the Loom Education, Business, or Enterprise plan and you have a 4K compatible device, you will be able to record videos in 4K (3840x 2160 pixels or larger) using the Loom desktop app on Mac and Windows. 

Questions, comments, concerns? Contact us here.

Happy recording!🎥 😄

 

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