How to contact Loom Support

We're here to help. πŸ’

If you're experiencing issues with Loom or have a question about how our recording tool works, our dedicated support team is here to help!

If you can't find what you're looking for in our Help Center, here's two ways to contact us.

  • Via your Personal Library page form:

    1) From your Library, click the ? icon in the bottom right. 

    2) Select Contact support and complete the form. Our team will be in touch!


  • Via our contact form here

To help us assist you faster, please include:

  • As much detail as possible about the issue you're facing or the question you want to ask. A Loom video showing us the issue, so we can see what you're seeing. 
    πŸ‘‰ If you're having trouble with the Loom App, try recording the behavior you're seeing via the Loom Chrome extension
    πŸ‘‰ If you're having issues with the Loom Chrome extension, try recording this behavior via the Loom app. This will help us immensely! 
  • The specification of your device.
  • The troubleshooting steps you’ve tried so far.

Keep in mind, the more detail you provide, the easier it will be for our team to understand the problem and assist you right away!

Questions, comments, concerns? Contact us here.

Happy recording! πŸŽ₯πŸ˜ƒ

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