Test your camera & microphone

Audio issues? Camera not recording? You've come to the right place! 🎧

This 2-minute video shows you how to check if your microphone and/or camera issues are isolated to Loom or might be local to your device or Chrome.

If the microphone/camera works on the online test site, the issue is likely with Loom. If it does not work, the issue is likely with Chrome/or your device locally.

Test site: https://www.webrtc-experiment.com/RecordRTC/

If your microphone and/or camera are not working on this test site, this indicates the issue is related to Chrome in general and not isolated to Loom. Please check:

  • Your computer's System Preference > navigate to 'Sound' or 'Camera' and check if there's any indication of a muted microphone or disabled camera.
  • Restart your computer - this trusty old trick always helps!😁
     

If your microphone and/or camera are working successfully on this test site, please check your Loom Chrome permissions by following these steps: 

  1. Navigate to your My Video page.
  2. Click the secure lock🔒next to the Loom URL and click Site Setting
  3. Find Camera and Microphone and make sure you have 'Allow' selected for both, see below.
  4. Once complete, please restart your Chrome browser. 👇

    Screen_Recording_2018-11-08_at_01.00_PM.gif

If you continue to experience this issue, please don't hesitate to reach out to us at support@loom.com.

Happy Recording! 🎥 😄

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