In October 2023, Loom became part of Atlassian — a company that builds productivity software like Jira for millions of teams worldwide. We've been working behind the scenes to seamlessly integrate video communication across Atlassian's platform, and now we're ready to bring Loom legacy workspaces into this enhanced system.
The most important thing to know: You will not lose any Loom video content or functionality as part of this integration.
What's Happening
- We will notify you about your workspace integration via email and via a banner in your workspace
- Your workspace will be integrated approximately one week after we give you notice
- There will be a short amount of downtime during the integration
- You'll receive confirmation once the integration is complete
- All your existing content will remain safe and secure in your current Loom workspace
- Your subscription plan type will remain unchanged
Banner notification - one week before integration
Success message you'll receive once integration is complete
What's Changing
You'll have a new centralized hub, Atlassian Administration, for managing all your Admin controls and settings. Following your workspace integration, you'll manage your billing and users in Atlassian Administration (instead of in your Loom workspace settings).
What Your Workspace Gains
As part of the integration, your workspace will gain access to:
- Loom integrations with Jira and Confluence (you can get a preview of our favorite features below!)
- Rovo, Atlassian's AI teammate that powers search, chat, and agents
- Enterprise-grade security through Atlassian Guard
Enhanced Productivity with Loom + Jira & Confluence
Your Loom integration now works seamlessly across Atlassian's productivity suite, enabling better collaboration and knowledge sharing.
Loom + Jira Integrations
Transform how you document bugs, provide feedback, and communicate project updates directly within Jira issues.
Key Features:
- Record directly in Jira: Create Loom videos from issue descriptions, comments, and updates without leaving Jira
- AI-powered bug reports: After recording a video, Loom AI will generate a report that includes a short description, steps to reproduce, and a link to your video that you can submit directly to Jira
- Enhanced documentation: Record and insert Loom videos directly in Jira to enhance documentation, explain your thoughts, provide feedback to teammates, and much more
- Cross-timezone collaboration: Share visual updates that team members can watch and respond to at their convenience
How to use it:
- From any Jira issue, select Add Record a Loom video
- Record your screen, camera, or both to explain bugs, provide feedback, or share updates
- Insert existing Loom videos by pasting the URL or using the link selector
Loom + Confluence Integrations
Create richer documentation and knowledge bases by embedding video content directly in your Confluence pages.
Key Features:
- Video-to-documentation workflow: Loom's Confluence integration allows you to go from Loom video to Confluence page in a single click, transforming the process of creating documentation from cumbersome to magical
- AI-powered meeting notes: Record your meetings with Loom, and let Loom's AI-powered meeting notes automatically create meeting recaps, next steps, and assigned action items in a dedicated Confluence page
- Multiple recording entry points: Record and share Loom directly into Confluence pages, live docs, blogs, and whiteboards
- Interactive collaboration: Teams can react, comment, and record video replies to embedded Loom videos
How to use it:
- Click the Loom icon in the Confluence toolbar to start recording
- Add existing videos by pasting Loom URLs that automatically embed with Smart Links
- Use AI to convert recorded videos into structured Confluence documents
Requirements for AI features
- Loom Business+ AI or Enterprise plan with AI enabled
- Confluence subscription (for meeting notes feature)
Frequently Asked Questions
General Integration Questions
Will I lose any of my existing Loom videos during the integration?
No, all your existing content will remain safe and secure in your current Loom workspace. You will not lose any video content or functionality.
When will my workspace be integrated?
Your workspace will be integrated with Atlassian systems about a week after you receive your initial integration email. You'll receive confirmation once the integration is complete.
What happens to my current plan?
Your Starter Free plan will continue unchanged. All existing functionality remains available.
Do I need to do anything to prepare for the integration?
No action is required on your part. The integration will happen automatically, and you'll be notified when it's complete.
Admin Settings
What is Atlassian Administration and how do I access it?
Atlassian Administration is your centralized hub for managing your organization's users, apps, security settings, and billing across all Atlassian products. You can access it by going to admin.atlassian.com – but we will also direct you there from your Loom Workspace settings. From there, you'll have access to manage users in the Directory section, view all your organization's apps, configure security settings, and handle billing—all from one location.
What can I manage in Atlassian Administration?
Atlassian Administration provides several key areas: Overview gives you insights about your organization including user counts and security status; Directory is where you view and manage users and groups; Apps lists all apps in your organization; Security is where you manage authentication policies, monitor activity via audit logs, and configure Atlassian Guard settings; Billing handles all your organization's subscriptions and bills; and Settings contains organization details, domains, and API key management.
Billing and Account Management
How do I purchase Atlassian products after the integration?
Cloud products are sold either monthly or annually. To get started, create a cloud site. To renew automatically each month, navigate to Site Administration Billing Billing Details and follow the on-screen instructions to add credit card details or link a PayPal account.
Where do I manage billing after the integration?
You'll manage billing and users through the new centralized Atlassian Administration hub. We will direct you to Atlassian Admin in your Loom workspace settings as well.
User Management
How do I add new users to my workspace?
After integration, user management will be handled through Atlassian Administration. For detailed instructions on inviting users, visit the Atlassian user management documentation.
Will my existing user permissions change?
No, your existing user permissions and workspace settings will remain the same after integration.
Technical Integration Questions
Do I need separate accounts for Loom and other Atlassian products?
No, one Atlassian account can be used to log into all Atlassian products, including Jira, Jira Service Management, Confluence, Bitbucket, and now Loom. One account can be used for all of these products - no separate accounts required.
Which Atlassian products support Loom integration?
Loom integrations are exclusive to Jira Cloud and Confluence Cloud. The integrations are not supported for Atlassian Data customers.
Can I still use Loom if I don't have Jira or Confluence?
Yes, Loom continues to work as a standalone video communication software. The Jira and Confluence integrations are additional features that enhance your workflow if you use those products.
Security and Enterprise Features
What security features do I get with an Atlassian Guard add-on?
Atlassian Guard Standard is included free with every Atlassian Cloud organization and offers baseline security features like enforced 2FA and user insights. Guard Premium builds on this with SAML SSO, SCIM provisioning, shadow IT detection, audit logs, and API token control.
What is Atlassian Guard?
Atlassian Guard is a subscription that provides tools for user management, user security, data loss prevention, and threat detection. Whether you're looking to streamline user access or safeguard sensitive information, it supports your organization's security needs.
Is there a free trial for Guard Premium features?
Yes, you can start a 30-day free trial of Guard Premium features through Atlassian Administration.
AI and Rovo Features
What is Rovo?
Rovo is Atlassian's AI teammate that powers search, chat, and agents across your Atlassian products. It helps you find information quickly across all your connected tools.
What AI features are available with Loom?
AI features include automatic video titles, summaries, chapters, removal of filler words, automatic bug report generation for Jira, and conversion of videos into Confluence documentation. These features require a Business+ AI or Enterprise plan with AI enabled.
Need More Help?
If you have additional questions about:
- Billing and purchasing: Visit Atlassian's licensing page
- User management: See the user management documentation
- Technical integrations: Review the Loom with Jira and Confluence guide
- Security features: Learn more about Atlassian Guard
💙 Welcome to Loom at Atlassian!