In this article, you'll learn how billing works for the Loom AI Suite.⚡️
⚠️ If you purchased Loom from atlassian.com then you will need to visit admin.atlassian.com/billing to add purchase Business + AI More information here.
Upgrading to Business +AI
To purchase Loom's Business + AI, you'll need to be the Workspace Admin. If you're on an Enterprise plan, Loom AI will already be included in your Workspace.
Heres how to upgrade to Business + AI:
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Visit your Workspace settings and navigate to the Plan & Billing page.
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If you are on a starter free or Business account, all you need to do is scroll down and click Upgrade under Business + AI plans.
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The Business + AI price will be calculated based on the number of Creators and Admins you have in your workspace,
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You can edit the number of paid seats you have in step 2 of checkout.
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Finish the checkout flow and you're all set!
Downgrading from Business +AI
If has Business + AI you can downgrade to Loom Business plan or Starter free plan. Here's how:
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Visit your Workspace settings and navigate to the Plan & Billing page.
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Click Manage Subscription
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Scroll to the bottom of the page click Downgrade to Business to or Downgrade to Starter plan.
⚠️ Keep in mind that Loom Business+ AI will only be discontinued at the end of your current billing cycle so you will not be charged for Loom AI once your plan renews.
FAQs
No, the Loom Business + AI price is determined by the number of paid seats (Creators/Admins) you have within your Workspace. You will not be able to pick and choose who has access to Loom AI features.
No, Creator Lite members will not have access AI features since they are free seats.
All paid seats (this excludes creator lites) will have unlimited usage of AI features.
Yes, all customers start with a 14 day free trial of Loom’s Business + AI plan, which includes all Loom AI features. An in-app notification will appear once your trial has ended. This trial is not provided to Education plans.