If you find your audio and video are falling out of sync there could be a few reasons behind this. 

Below are some of the most common causes and tips to help improve your recording quality.  

Here are some handy steps we suggest you try:

  • Do a quick restart of your device 💪
  • Close any unused tabs or apps running in the background
  • Check your computer's memory - if it's low on RAM this can effect Loom's transcoding speed 
  • Check your battery level 🔋- we recommend recording when you're plugged into a power source.
  • Change up your capture mode - if you're recording using Full Desktop capture, try swapping to Current Tab as this is our lighter recording mode. 

And last but not least - make sure you're accessing a fast, stable internet connection, this makes all the difference! You can check your speed here

If you follow these steps and yet the lag persists, please reach out at support@loom.com and we'd be glad to help you there. 

Happy Recording 📹😄

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