FAQs and Troubleshooting

Joe Thomas avatar Shahed Khan avatar Susana avatar +3
31 articles in this collection
Written by Joe Thomas, Shahed Khan, Susana and 3 others
General FAQ

How to test your camera and microphone

Audio issues? Camera not recording? You've come to the right place!
Joe Thomas avatar
Written by Joe Thomas
Updated over a week ago

Does Loom record anything in the background? ๐Ÿ‘

Joe Thomas avatar
Written by Joe Thomas
Updated over a week ago

Why can't I record a Loom on a non-URL based page?

Why you can't start a recording on application based pages in the browser and a simple workaround
Ian Russell avatar
Written by Ian Russell
Updated over a week ago

Where do I go to make product requests?

Would you like to see GIF's, closed captions, and additional features in Loom?
Joe Thomas avatar
Written by Joe Thomas
Updated over a week ago

Where are my referral links?

Loom used to have a referral link for access to unlimited recording time - what happened to it?
Susana avatar
Written by Susana
Updated over a week ago

What is the quality of my recordings?

Recording quality for the Chrome Extension and Desktop App.
Joe Thomas avatar
Written by Joe Thomas
Updated over a week ago

Is there a limit to how long I can record? โˆž๐ŸŽฅ

Shahed Khan avatar
Written by Shahed Khan
Updated over a week ago

Can I use Loom with Firefox, Safari, etc...?

Loom is available as an extension for Google Chrome.
Susana avatar
Written by Susana
Updated over a week ago

Is Loom available on mobile devices? ๐Ÿ“ฑ

Susana avatar
Written by Susana
Updated over a week ago

Do you have an open API?

Matthew avatar
Written by Matthew
Updated over a week ago

Can I blur out sensitive information on my Loom Video?

Lauren avatar
Written by Lauren
Updated over a week ago

Can't find your Loom extension after sign-up?

We'll show you where to look ๐Ÿ‘€
Lauren avatar
Written by Lauren
Updated over a week ago

What are Emoji Reactions and can I disable them๐Ÿ˜ ๐Ÿ˜ฎ ๐Ÿ˜‚?

Video viewers can now react to your videos using emojis in realtime
Susana avatar
Written by Susana
Updated over a week ago

How to Disable Comments, Downloads, and Emoji Reactions

Matthew avatar
Written by Matthew
Updated over a week ago